Frequently Asked Questions
Please read through the questions and answers below before making a purchase. Most commonly asked questions are listed here in order to help you understand how our templates and other items are designed and what you need to know in order to use them.
What software do you design your templates in? What software can I use them with?
All of our templates are designed using Photoshop CS2 or above. We cannot verify that these items are compatible with versions older than CS2 or alternate software. They have been tested and verified to work with Photoshop Elements. As of August, 2010 items are designed using Photoshop CS5.
I've just started using Photoshop; are your templates difficult to use?
We recommend having an intermediate level knowledge of Photoshop in order to successfully use our templates. You should understand layers, blend modes, and clipping paths. There are plenty of online resources with tutorials to help you understand these commands.
Where can I print the card and album templates?
Our custom die cut shapes are currently only available for printing at Simply Color Lab. The die cuts can also be used with the Luxe line of cards available through Miller's or they can be printed as a standard square corner card.
All of the flat and folded card templates can be used with any professional print lab.
The album templates - both full size and minis - were designed around WHCC's design templates but again, these can easily be adjusted to fit within any lab's print guides.
Do you include the fonts shown in your samples?
Fonts are not included due to copyright laws so choose your favorite font from your own font library or browse online for a suitable one! One of our favorite FREE resources: www.dafont.com - you're sure to find something you love!
Did you take the photos used in your samples?
We wish we could lay claim to the beautiful images used in our samples, but we can't. They are the creative work of Kristen Caldwell (unless otherwise noted in the product listing) who owns www.KristenCaldwellPhotography.com. She was super kind and has allowed us to use her art in our template samples.
Once I make a purchase how will I receive my product(s)?
Upon completion of the checkout process you will receive instant links to download your items. These links will remain active for 28 days or up to 5 downloads, whichever comes first. Should you need to re-download during that time frame please log into your account and view your purchase history to gain access to the download links.
Beginning September 1, 2012, should your links expire before you have a chance to download your items you will need to pay a link reactivation fee of $10.00. This fee is charged PER ORDER. Please click here for more details and to begin the reactivation process.
What types of payments do you accept?
Our shopping cart is set up to accept credit card payments (VISA, MC, DISCOVER, AMEX) via our merchant account or, you can choose to pay via Paypal using your Paypal balance, a credit card, or your checking account; simply select the "Paypal" option during checkout. Please note that if payment is made with an e-check via Paypal you will not receive your download link(s) for your product(s) until the payment clears. This is typically within 3-5 business days.
What are the allowable uses for your products?
Our card templates are designed to be purchased by professional photographers to enhance their offerings to clients and boost their sales. With the exception of some of the older templates they are fully layered allowing you to swap out the included backgrounds for your own or others that you purchase from the Sassy Shop. All of our items come with a PHOTOGRAPHER'S USE LICENSE that allows professional photographers to use these items in their business - to design products for their clients - without needing to credit Sassy Designs, Inc.
In addition to the above uses for professional photographer's we also grant LIMITED COMMERCIAL USE FOR PHOTOGRAPHERS which allows a professional photographer to use the digital papers and design elements in their marketing materials including printed items like business cards, letterhead and promotional pieces. If used in this manner you are required to include sourcing information if sharing photos or other images of these items across social networks and/or within the photography community including social media websites and private or public forums. A link to Sassy Designs, Inc. will be accepted as proper sourcing and credit information.
Included with the LIMITED COMMERCIAL USE FOR PHOTOGRAPHERS is the ability to use the digital papers as backgrounds on your website and/or blog. Again, if used in this manner you MUST credit Sassy Designs, Inc. when sharing screenshots or other images of your website or blog across social networks and/or within the photography community including social media websites and private or public forums. A link to Sassy Designs, Inc. will be accepted as proper sourcing and credit information.
PERSONAL / SCRAPBOOKER'S USE
All of our items are available for personal / scrapbooking use including use for digital and/or printed scrapbook layouts as well as personal greeting cards, invitations, or announcements. If your scrapbook design is published - in print or online - you MUST credit Sassy Designs, Inc. for the elements used. If you share images of your card creations in a public forum - including social media websites, public or private forums, or a personal blog or website, you MUST include sourcing information and provide a link back to Sassy Designs, Inc.
LIMITED COMMERCIAL USE / ITEMS FOR RESALE
- All template layers MUST be flattened so that the digital elements purchased from Sassy Designs, Inc. cannot be extracted in part or in whole by the end user. A successfully flattened design will contain the entire design layout on one layer allowing the user to easily slide their image(s) in behind the design.
- You CAN NOT purchase Sassy Designs, Inc.'s pre-designed card templates and re-sell them in an online shop such as Etsy, Ebay, Big Cartel, or on a personal domain. These templates are not meant to be purchased by someone offering "customized personal cards" for sale even if they are selling flattened digital files or offering the printing services themselves.
Sharing. Each product is licensed only to the individual that made the original purchase.
Claim. If you use Sassy Designs, Inc. items give credit where credit is due; do not claim them as your own.
Resale in an "as is" condition. You cannot purchase items from Sassy Designs, Inc. only to turn around and list them for sale on your own website.
Tangible goods. Sassy Designs, Inc.'s digital papers are not to be printed and sold as tangible items. This includes but is not limited to printed scrapbooking paper bundles, printed photography backdrops, and stationery items. Stationery items does not apply to photographers using the items to design cards or calendars or storyboards, etc. for their clients within their own business.
It does apply to someone printing (for example) blank note cards with a pattern from Sassy Designs, Inc. on the outside - then taking it to a local card shop and asking them to sell "their" cards with their name and logo on the package. In a case like that Sassy Designs, Inc. would not be properly credited and that person would be laying claim to the design.
Logos and service marks. Design elements from Sassy Designs, Inc. are not licensed for use in logo design whether it be for yourself or others.
I purchased a template and am not going to use it/don't know how to use it/don't like it. Can I get a refund?
Once a product is purchased we cannot offer a refund due to the nature of the downloadable/emailed digital files sold. Please be sure you have the level of knowledge recommended and the software needed to successfully use our templates BEFORE making a purchase. There are NO exceptions to the NO REFUNDS rule.
Can I purchase a Gift Certificate and send it to a friend/family member/business associate?
Yes, you sure can! Our shopping cart makes it super simple to purchase gift certificates in any denomination! Simply add the gift certificate(s) to your cart and checkout as usual. Once your purchase has completed please send an email to: email@example.com letting me know that you've purchased a gift certificate. Please be sure to include your order number! I will then release your gift certificate(s) and they will be available within your account. You can then send them to anyone you choose by simply entering their email address in the area provided!
Last updated August 12, 2012