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By Email: info@sassy-designs.net |
Frequently Asked QuestionsPlease read through the questions and answers below before making a purchase. Most commonly asked questions are listed here in order to help you understand how our templates are designed and what you need to know in order to use them. What software do you design your templates in? What software can I use them with?All of our templates are designed using Photoshop CS2 or above. We cannot verify that these items are compatible with versions older than CS2 or alternate software like Photoshop Elements. I've just started using Photoshop; are your templates difficult to use?We recommend having an intermediate level knowledge of Photoshop in order to successfully use our templates. You should understand layers, blend modes, and clipping paths. There are plenty of online resources with tutorials to help you understand these commands. Do you include the fonts shown in your samples?fonts are not included due to copyright laws so choose your favorite font from your own font library or browse online for a suitable one! One of our favorite FREE resources: www.dafont.com - you're sure to find something you love! Did you take the photos used in your samples?We wish we could lay claim to the beautiful images used in our samples, but we can't. They are the creative work of Kristen Caldwell who owns www.KristenCaldwellPhotography.com. She was super kind and has allowed us to use her art in our template samples. Once I make a purchase how will I receive my product(s)?Upon completion of the checkout process you will receive instant links to download your items. These links will remain active for 7 days or up to 5 downloads, whichever comes first. Should you need to re-download during that time frame please log into your account and view your purchase history to gain access to the download links. What types of payments do you accept?Our shopping cart is set up to accept credit card and check payments via Paypal. Paypal is the largest online payment processor and allows you to pay with a credit/debit card, checking account, or funds in your Paypal account. Please note that if payment is make with an e-check you will not receive your product(s) until the payment clears. Can I use your products in my digital scrapbooking kit/digital design kit or sell them through my design house?
Our card templates are designed to be purchased by professional photographers to enhance their offerings to clients and boost their sales. Our items are not to be purchased for resale by design houses or digital scrapbooking sites. These items are not commercial use products to be used in any type of digital design kit, though we do offer a LIMITED Commercial Use License for the digital papers and design elements - please read carefully as there are certain requirements that MUST be followed.
I purchased a template and am not going to use it/don't know how to use it/don't like it. Can I get a refund?Once a product is purchased we cannot offer a refund due to the nature of the downloadable/emailed digital files sold. Please be sure you have the level of knowledge recommended and the software needed to successfully use our templates BEFORE making a purchase. There are NO exceptions to the NO REFUNDS rule. Can I purchase a Gift Certificate and send it to a friend/family member/business associate?Yes, you sure can! Our shopping cart makes it super simple to purchase gift certificates in any denomination! Simply add the gift certificate(s) to your cart and checkout as usual. Once your purchase has completed please send an email to: terry@sassy-designs.net letting me know that you've purchased a gift certificate. Please be sure to include your order number! I will then release your gift certificate(s) and they will be available within your account. You can then send them to anyone you choose by simply entering their email address in the area provided! Last updated April 5, 2010 |
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